Customer Testimonials

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DealerRater Jan 12, 2024

Nice salesperson. Still don’t think they gave me a fair offer on my trade. A local dealership offered 3k more but I REALLY wanted the vehicle I purchased. The vehicle was the best price I had been able to locate so I am happy about that part.

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DealerRater Nov 15, 2023

We have purchased four vehicles through Sewell INFINITI of N Houston; always a positive experience.

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DealerRater Nov 13, 2023

Quick service and quotes.I’love the car wash. Courteous staff. Loaner car a real plus.

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DealerRater Nov 6, 2023

I am always satisfied with the repair work being done when I bring it in to be checked out.

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DealerRater Nov 6, 2023

All of the associates at Sewell is very efficient and customer friendly. Offers excellent service.

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DealerRater Oct 5, 2023

The representatives greet you warmly and take time to make sure you are comfortable and needs are met. The facility is clean and comfortable.

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DealerRater Sep 22, 2023

This Dealership is one of the most professional I have ever had the privilege of knowing. They work as a team and I must say they do it very well! I would never go anywhere else.

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DealerRater Sep 9, 2023

My sales rep Alex was friendly and very helpful. The dealership was very clean and offered us water upon arrival.

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DealerRater Sep 3, 2023

Very knowledgeable. Professional. Work was down in a timely manner. Complete when promised. Actual dealership is neat and clean.

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DealerRater Aug 23, 2023

Had an issue with loosing Intercooler coolant on my q50. It wasn’t an easy task to diagnose/repair but it was done quickly and very professionally. Compliments to my service advisor Juan and his service manager Stephanie who ensured quality work done. They discovered another issue with main coolant pump that was replaced free of charge (warranty). Had a little hiccup with low coolant level but that was promptly fixed free of charge. Car now is in tiptop shape, that is what matters. Five stars!

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DealerRater Aug 20, 2023

Very service oriented and not high pressure. This is my second vehicle from this dealership. My previous experience with service department was good- they give loaner cars and keep you updated on your vehicle’s status.

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DealerRater Aug 15, 2023

The Best Sewell Dealership Ever! Got a customer for life! Juan & Stephanie in Service are the best! Fernando @ Collision Center now still keeps up with me from time to time! Keep up the great work! Sewell should be honored to have y'all represent them.....

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DealerRater Aug 9, 2023

Customer service experience is great and professional. Excellent explanation of the service to be performed.

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DealerRater Jul 25, 2023

Always worth the drive! The technicians are courteous and professional and they take care of my vehicle with great care and attention to detail.

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DealerRater Jul 22, 2023

Always on point, on time, listens to exact instructions, keeps you posted, Does what they said they would do!

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DealerRater Jul 16, 2023

Outstanding purchase experience. From the initial test drive to delivery was so easy and fun.

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DealerRater Jul 9, 2023

They have always been professional and they make sure that the customer experience is great and rewarding.

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DealerRater Jun 20, 2023

I did not buy the car but people there are A1, polite, not pushy and of cooperative nature

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DealerRater Jun 7, 2023

Great location and management at all levels were outstanding. Devi was great in talking through all service options

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DealerRater Jun 3, 2023

Great Service always from the Sewell staff. Best dealer to get your car Service done

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DealerRater Jun 2, 2023

Sewell INFINITI of North Houston exceeded my expectations throughout the car buying process. They listened, were not pushy, and made the buying experience one to positively share with others. I highly recommend Sewell and will turn to them again in the future!

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DealerRater May 28, 2023

The Sewell INFINITI North dealership and Ryan Smith, the Sales Consultant will prove to you that there are still opportunities to not dread a vehicle purchase! One word CLASSY !

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DealerRater May 22, 2023

We had a wonderful experience at Sewell. Everyone was very helpful and knowledgeable. The process was smooth and comfortable.

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DealerRater May 18, 2023

Thank You Very Much! I don't like writing paragraphs, Thank you shoud be enough

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DealerRater May 6, 2023

What Others Say I continually purchase vehicles from this dealership because I have such good experiences from salesperson. Thank You

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DealerRater Apr 30, 2023

I continually putchase vehicles from this dealership because I have such good experiences from sales to service. Thank you!

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DealerRater Apr 26, 2023

I was very please & satisfied with my consultant and service, she was very knowledgeable and took her time to explain, review my service that was rendered.

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DealerRater Apr 24, 2023

My experience was very good and friendly employees, they are very knowledgeable with what your vehicle needs.

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DealerRater Apr 23, 2023

Great customer service and very knowledgeable staff. Make the visits there a great experience. I really appreciate that.

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DealerRater Apr 2, 2023

I like to buy cat fro James he’s very professional and he is giving very good advice

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DealerRater Apr 2, 2023

Best customer service of any dealership in Houston From sales to service beginning to end!!!

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DealerRater Mar 29, 2023

Was a seamless buying process and all staff was very helpful and friendly. Would highly recommend Sewell INFINITI!

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DealerRater Mar 13, 2023

Helpful staff, quick and efficient repair, and my warranties with INFINITI covered most of the expenses. Happy working with them

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DealerRater Mar 13, 2023

Sewell is the best wouldn’t shop or service anywhere else! Flawless and on point!

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DealerRater Feb 8, 2023

Sewell is the best dealership. Their customer service is impeccable and beyond any other provider!

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DealerRater Feb 5, 2023

My salesman made this buying experience the best I’ve ever had. I highly recommend Sewell

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DealerRater Feb 3, 2023

My experience at Sewell is always fantastic! My service advisor was Super friendly and courteous and made sure that I was kept informed throughout the time my vehicle was being serviced. I could probably go to a different nearby dealership but I choose to drive an hour and a half for the exceptional service. Thank you!

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DealerRater Feb 3, 2023

Great service, awesome experience. The loaner car availability for any service makes it a very smooth experience. All the advisors are great and very helpful.

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DealerRater Feb 2, 2023

Provides excellent service, without worrying about getting ripped off. Kept informed as to the progress.

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DealerRater Jan 29, 2023

Patrick Arnold is a credit to your dealership. He has been helping my family for years with our leases and purchases. I believe this was our seventh transaction we closed on Wednesday. Patrick goes above and beyond to make the experience seamless. In general, people are always cautious of car salesman, but Patrick redefines that stereotype. We try and refer him to anyone considering a purchase or lease, and of course he will always have our business

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DealerRater Jan 27, 2023

I loved this place. The experience was great. Every detail was taken care of during our purchase of the car. Our salesman Trey was great, knowledgeable, and personable.

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DealerRater Jan 22, 2023

Cordial and knowledgeable service personnel. A joy to be treated like a customer! Congratulations to the management fir their well trainer employees!

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DealerRater Jan 19, 2023

From sales to service this is the dealership to work with. I drive 65 miles one way to work with them. Other dealerships don’t come close.

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DealerRater Jan 16, 2023

Superb customer service! Will always buy from Sewell! Process was efficient, sales person was knowledgeable and professional. Sewell takes care of it's customers!

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DealerRater Jan 10, 2023

I sent a separate email. It was great. I look forward to my relationship with the staff at the dealership.

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DealerRater Jan 5, 2023

They are simply the best. I could not be more pleased with my total experience at Sewell - from sales, through service. Their emphasis on customer satisfaction is not simply lip-service. It's the real deal. Exemplary!

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DealerRater Jan 4, 2023

I would love to thank James Kelly and Adorion for their help. The best experience I’ve ever had at a dealership. They made sure we had what we wanted and needed. I will be returning there in the future for our next purchase.

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DealerRater Jan 2, 2023

After visiting 3 other INFINITI dealers in Texas, we opted to make our new car purchase at Sewell INFINITI because of how easy they were to work with, the salesman’s responsiveness to our requests and their pricing…even though other INFINITI dealers are closer to us (Sewell is 3 hours from us)!!

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DealerRater Dec 31, 2022

Always great customer service . I never have to wait long . Everyone there is always so knowledgeable .

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DealerRater Dec 30, 2022

Great selection with awesome service. Thomas was extremely helpful and made sure I had the car I needed with all of the features that I wanted.

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DealerRater Dec 22, 2022

These guys have the process working great. Service appointments can be made online. Greeted with a super positive smile and attitude when you arrive. Always informed of what is going on. Also given a cell-text option to ask questions while you wait.

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DealerRater Nov 29, 2022

Always have a great experience at Sewell! The Service Department does a great job. I would highly recommend buying at Sewell!

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DealerRater Nov 24, 2022

Very Friendly staff. Everyone goes out of their way to ensure that all the issues are addressed. Last couple of visits I have worked with Dillon. He is very courteous, sends clear communication, keep sending updates via texts and does everything he can to make it a great experience. Its always a pleasure working with him.

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DealerRater Nov 13, 2022

This is the second car we've purchased from Sewell and the experience is so much better than other car dealerships. No gimmicks, no high pressure and no "market adjustment" pricing. Isabelle was a pleasure to deal with and I'm loving my new car!

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DealerRater Nov 6, 2022

Good dealer, service, hospitality and friendly staffs. Just bought QX60 on Friday. Owned G37. Connor is excellent. He's very courteous and professional.

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DealerRater Oct 31, 2022

Great dealership. Service advisors are exceptional. Facilities are great if you wait for the service. You are kept informed all of the time. Have been coming here for many years.

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DealerRater Oct 28, 2022

Pleasant experience from start to end. Svc advisor met me in drive up bay took my information and description of what I wanted and presto hour and half later I was driving my freshly washed vehicle back t the house. No hassle no delays. Stated what would be done and did what was said so I will be back at next svc interval.

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DealerRater Oct 22, 2022

Totally professional, knows how to analyze and repair their cars, bought cars there since 2003

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DealerRater Oct 19, 2022

Deal with Devi in the service department. Shes caring, quick, and very knowledgeable. She's the best!

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DealerRater Sep 25, 2022

Everything about this dealership is completely satisfying. Customer service at its best. Forever Grateful’ Thanks!

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DealerRater Sep 23, 2022

Was a pleasure working with James Kelly at Sewell INFINITI of Houston. He was upfront and worked closely with me throughout the whole process. Would definitely consider Sewell INFINITI of Houston and James Kelly again when purchasing another vehicle.

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DealerRater Sep 22, 2022

The service is always top of the line, from the time you drive up a associate is there to assist you. I love the fact that you have the option to wait in the clean modern waiting area or loaner car is always available if you have insurance documents. I love Sewell INFINITI!

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DealerRater Sep 21, 2022

Great customer service. Shelby Wallace goes above and beyond for her customers. Would definitely recommend Sewell INFINITI to our family and friends Best experience I’ve ever had purchasing a new vehicle

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DealerRater Sep 21, 2022

The service bay layout leaves a bit to be desired. The layout requires one to cross one or two lanes in order to enter the building. I also do not like having to stand in the service advisor’s “booth”. The advisors should have offices with desk and chairs.

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DealerRater Sep 10, 2022

If your looking for an INFINITI or any make of car and Live in Houston or out of state like me GO BUY YOUR CAR at this place ! You won’t regret it. It was the most honest simplest dealings along with a high quality presented vehicle that was detailed and full tank of gas and I was in and out so fast I couldn’t believe it and gave me a USB which is my paper work which is a great ideal. Trey was wonderful !!! Dealership was super clean and looks so good inside and our car was perfect ...

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DealerRater Sep 4, 2022

Very professional people, had my wife's vehicle service a few times and never had any issues or complains.

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DealerRater Aug 25, 2022

Great service and awesome loaner vehicles. Definitely be back and recommend to anyone looking for service.

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DealerRater Aug 17, 2022

Our salesman Stephen Winters represented Sewell at the highest level. Purchasing our QX60 was great experience.

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DealerRater Aug 17, 2022

Top 2 Bottom Hands Down The Best INFINITI Dealership I have ever been too. Juan in Service is 2nd to none. INFINITI & Sewell should be honored that Juan is a part of their team. Been bringing my 2004 QX56 to them for service and I had bought my 2015 Q50s in 2014 from them as well. Looking forward to buying my next INFINITI from them in the near future...

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DealerRater Aug 6, 2022

Great staff, work was prompt I was expecting it to take longer. Thank you to the whole team!

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DealerRater Aug 2, 2022

Sewell has a great staff from the time you drive in to drop off your car. They text you to keep you updated on the status of your vehicle, the coffee shop area is outstanding and clean. The check out is so easy once you receive your text or phone that your vehicle is ready you can pay for it online or in person. Than they will wash and vacuum your vehicle. As part of your service at no charge.

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DealerRater Aug 1, 2022

The service I received was great. They determined the problem with my vehicle in a timely manner. Dillion the service advisor was awesome. He kept me updated on the vehicle status and they also offered loaner vehicle. I was pleased with the repairs and service overall.

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DealerRater Jul 8, 2022

Sewell dealership is a first class business with polite personnel.they will go to great lengths work with their customers.

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DealerRater Jul 2, 2022

Since I am from New Orleans, and my local dealer wanting to charge thousands above sticker, I went to the internet to find a QX-60. I found Shelby Wallace. She was awesome to deal with. She was honest. She communicated and kept me in the loop. Sewell got a Sensory in and we were able to finalize the deal. Sewell was great to deal with. But Shelby was the star of the show, Very pleasant experience. She is a ring star for sure. As a tiger fan from LSU, it was great dealing with an Aggie from Texas A&...

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DealerRater Jun 18, 2022

Absolutely love this dealership. They’re first class when it comes to service and sales. They’ve exceeded expectations since the very first day I walked through their door.

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DealerRater Jun 14, 2022

Our Sales Representative, Shelby Wallace, was professional, knowledgeable about the INFINITI vehicles we were interested in, helpful about the financing, and provided us with the true Sewell experience.

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DealerRater May 25, 2022

The minute i walked in i felt in good hands. Hands down to Shelby Wallace went above and beyond handling my SUV purchased. I love to be part of Sewell family now!!

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DealerRater May 24, 2022

Simply The best at all times. No regrets anytime. Will always use Sewell anytime for services

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DealerRater May 18, 2022

We have had extremely accommodating responses+ service at this location!! For over 8 years, including road hazards, unexpected visits from us, from break-in issues, until now help with bird-droppings & acid rain distortions on vehicle finish! The sales-team & service individuals have offered exemplary responses, resolutions & services!! Thanks very much!!

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DealerRater May 6, 2022

Best buying experience we've had. All staff from greeter to sales rep to finance manager. There was no pressure to purchase. everyone was friendly and welcoming. we felt like we were a part of a family. We own an older INFINITI and was asked if we could bring it in for servicing or repairs. Our salesman was polite and very informative on INFINITI vehicles. We drove several models on road tests. there was never a rush to finish the tests. we were offered many vehicles to drive. We were informed about the CPO as well as new car benefits. ...

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DealerRater Apr 30, 2022

Always the best customer service with very knowledgeable technicians. It’s a pleasurable experience doing business with Sewell.

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DealerRater Apr 27, 2022

Sales person Tray was well inform of my qx50 infinity vehicle. He was very knowledgeable of the information he gave me in a professional manner. He was polite and understanding in my wants and needs. Definitely hope to visit him for further purchases!

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DealerRater Apr 25, 2022

Very clean and everyone is very helpful. I would recommend buying from Sewell infinity. Connie

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DealerRater Apr 11, 2022

I felt that the dealership was outstanding. They try to offer every convenience that the customer would expect and appreciate.

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DealerRater Apr 11, 2022

The customer service can’t be beat however the cost of service is very expensive.

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DealerRater Apr 8, 2022

Houston group was great to work with. The Ft Worth team needs some help though. See my first survey notes

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DealerRater Apr 7, 2022

Excellent services as always and great coffee and luv the sugar cookies... You have to taste them....

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DealerRater Apr 1, 2022

Very Satisfied ! Sales man was very pleasant to work with. Made me feel very comfortable

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DealerRater Mar 20, 2022

We have enjoyed and respected Sewell enough that this is our third car purchase with them

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DealerRater Mar 11, 2022

First class first even if my vehicle is a 2007! I trust that my vehicle is in good hands!

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DealerRater Feb 27, 2022

Very professional, well trained staff in all areas and extremely easy to work with them. The atmosphere is well kept and everyone friendly and helpful. Would not consider going to another dealership.

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DealerRater Feb 23, 2022

These people are so great and professional. Always takes good care of use. EXCELLENT Service

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